Return policy

We want you to be completely satisfied with your purchase at topshelfgood. If you are not happy with your item, our return policy allows you to request a return within 30 days of receiving your order.

1. Return Eligibility

  • Items must be in their original condition, unused, and in their original packaging.
  • Custom or personalized items are not eligible for return unless defective or damaged.

2. How to Request a Return

  • To initiate a return, please contact us at [email protected] with your order number and reason for return.
  • Once your return is approved, we will provide you with detailed return instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.

4. Non-Returnable Items

  • Custom or personalized products.
  • Items purchased on sale or with a discount code.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 7 business days and automatically applied to your original payment method.
  • Refund processing times may vary depending on your bank or payment provider.

6. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account or contact your credit card company.
  • If you still have not received your refund after 7 business days, please contact us at [email protected].

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at [email protected].

8. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos of the damage and your order number.

9. Return Address

Please note that our office address is not a return address. You will receive the correct return address once your return is approved.

10. Contact Us

If you have any questions or need further assistance, please contact us at [email protected].