Shipping policy

Thank you for shopping at topshelfgood. We are committed to delivering your order accurately, in good condition, and always on time.

1. Processing Time

  • Order processing typically takes 1-3 business days before shipment.
  • Orders are not processed or shipped on weekends or holidays.

2. Shipping Costs

  • Shipping costs are calculated based on the delivery location and will be displayed at checkout.
  • You can review your shipping options before finalizing your purchase.

3. Shipping Regions

We currently offer worldwide shipping. You can select your delivery region during checkout.

4. Delivery Time

  • Standard delivery time ranges from 7-15 business days, depending on your location.
  • Shipping times may vary due to factors such as customs clearance, remote locations, and unforeseen delays.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order through the provided link.

6. Shipping Address

  • Please provide a detailed and accurate shipping address with a postal code during checkout to avoid shipping issues.
  • We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

7. Customs and Duties

International orders may be subject to customs duties and taxes, which are not included in the shipping fee. Customers are responsible for paying these additional charges if applicable.

8. Shipping Delays

While we strive to meet our delivery estimates, shipping delays can occur due to factors such as pandemics, severe weather, customs processing, and other uncontrollable events. We appreciate your understanding in such cases.

9. Lost or Damaged Items

If your order is lost or arrives damaged, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue as quickly as possible.

10. Multiple Shipments

For orders with multiple items, you may receive your products in separate shipments depending on availability. You will receive tracking information for each shipment.

11. Address Changes

If you need to change your shipping address after placing your order, please contact us as soon as possible. Once the order is shipped, we cannot modify the address.

12. Contact Us

If you have any questions regarding shipping, feel free to contact us at [email protected].